Refund Policy
Understand our refund conditions for services on ProjeXpres
At ProjeXpres, we strive to ensure satisfaction with every project or service provided. However, due to the nature of our offerings (which may include digital deliverables, consulting, or custom development), refunds are granted under specific conditions only.
Eligibility for Refund
- •Refunds are only applicable within 7 days of purchase or project assignment.
- •The request must clearly explain the reason for dissatisfaction or technical issue.
- •Only services that haven't been fully delivered or accessed are eligible for a refund.
Non-Refundable Scenarios
- •Completed and delivered project files.
- •Delay caused due to client-side issues (e.g., unresponsive communication).
- •Change of mind after project delivery.
How to Request a Refund
To initiate a refund, please contact us via the Contact Page with the subject "Refund Request". Include your order ID, email used, and a brief explanation of the issue.
Processing Time
Refunds, once approved, will be processed within 5-7 business days. You will receive a confirmation email once the refund is initiated.
Contact Support
This policy is subject to change without notice. Last updated on July 18, 2025.